Refund Policy Last update: August 2026

1. Overview Proform Golf is committed to delivering measurable improvements in your swing mechanics and ball flight through our TrueGrip 2.0 biomechanical trainers. This policy outlines your rights and responsibilities when requesting a return, refund, or replacement. All returns require a Return Merchandise Authorization (RMA) issued by Proform Golf before the item can be shipped back.

2. 30‑Day At‑Home Trial You may try your TrueGrip Trainer for 30 days from the date of delivery. If you do not achieve satisfactory results within this period, you may request a refund under the terms below.

• Minimum Usage Requirement: Because muscle memory and swing mechanics build gradually, we require a minimum of 14 days of consistent practice before a refund request can be submitted.

• PayPal Refund Limitation: If your order was paid through PayPal, refunds are limited to 180 days from the date of purchase due to PayPal’s platform restrictions.

3. Eligibility for Returns To qualify for a return and protect the integrity of our products, the following strict conditions apply:

• The device must include all original packaging, accessories, and components.

• The device must be in like-new condition. Items showing signs of outdoor weather damage, severe scuffing, misuse, or neglect will be rejected.

• An RMA number must be issued by our team prior to shipping.

• The return must be shipped to our authorized US return warehouse.

• Items returned without an RMA, or sent to unauthorized facilities/return-to-sender addresses, will be disposed of and cannot be refunded.

4. Fees, Deductions & Shipping Responsibilities

• 4.1 Service/Restocking Fee: All approved non-defective returns are subject to a 20% service/restocking fee to cover warehouse processing. This fee is deducted directly from your final refund amount.

• 4.2 Shipping Costs: Customers are responsible for purchasing their own return shipping labels. We highly recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item. Original shipping charges and priority processing fees paid at checkout are strictly non-refundable.

5. Refund Processing Once your return is received and inspected at our facility:

• Refunds are processed within 5–7 business days.

• Credit card refunds may take 7–10 business days to appear on your statement, depending on your bank.

• Refunds can only be issued to the original payment method used at checkout.

6. Defective or Damaged Replacements If your trainer arrives damaged, defective, or incomplete:

• Contact us within 7 days of delivery.

• Provide clear photos or a short video of the item and packaging showing the defect.

• Proform Golf will immediately arrange a free replacement.

7. Order Cancellations

• 7.1 Cancellation Window: Because we process orders rapidly to ensure fast shipping, if you need to cancel or modify your order, you must contact us within 2 hours of placing it. After this strict 2-hour window, orders enter our fulfillment network and cannot be canceled.

• 7.2 After Shipment: Once an order has shipped or a tracking number has been generated, it cannot be canceled or rerouted. If you no longer want the item, you must wait for it to arrive and follow the standard 30-day return process outlined in this policy.

8. Non‑Returnable Items The following items cannot be returned:

• Digital products (e.g., Natural Swing Mechanics eBooks) or extended warranties.

• Items missing parts or original packaging.

• Items showing misuse, neglect, or damage unrelated to manufacturing defects.

9. Chargebacks & Disputes If you are unsatisfied with your purchase or experiencing tracking delays, you must contact our support team before initiating a chargeback with your bank. Initiating a chargeback without prior communication or without following the RMA process invalidates your eligibility for the 30‑day money-back guarantee, standard refunds, and free replacements. We are fully committed to resolving any logistics or product issues directly, fairly, and promptly.

10. USA-Only Operations Proform Golf currently only processes orders and authorizes returns within the United States. We do not support international returns or refund international freight forwarding fees.

11. Abuse Prevention To maintain fairness and keep our prices accessible, MEA WILLDOIT LLC reserves the right to limit or deny returns due to:

• Excessive or irregular return activity from a single customer or address.

• Fraudulent or abusive behavior toward our support staff.

• Returns of items that are heavily damaged by the user or missing core components.

12. Contact For return requests, RMAs, or any policy questions, please contact us at: Company: MEA WILLDOIT LLC (trading as Proform Golf) Email:support@vivaflexlabs.com  Phone: +1 343-777-1143